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Customer Engagement Representative

21 / 07 / 22 |

Atlas Staffing

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Do you have great customer service skills and enjoy a team atmosphere? Do you have experience with office technology like printers or copiers? Atlas Staffing is seeking a hard working and positive Customer Engagement Specialist to join a growing a technology company in Boise, Idaho.

Responsibilities

  • Manage phone queue and offer exceptional customer service over the phone. 
  • Manage technician queues, call volumes, and maintain response times. 
  • Manage an email inbox with customer inquiries and respond within a timely manner. 
  • Become familiar with the role of office technologies in our customers’ daily lives. 
  • Become familiar with multifunction printer/copier drivers and interfaces. 
  • Perform basic fact finding to determine if problem is hardware, software or network related.

Shifts: Mon-Fri, 8:00am to 5:00pm
Wage: $17-$18 DOE

Requirements

  • Minimum 2 years of experience in a customer service role. 
  • Must be able to multitask and manage multiple requests simultaneously
  • Always offer the highest standard of customer service and ensure extremely happy customers. 
  • Strong written and verbal communication skills. 
  • Maintain cooperative and effective working relationships with others. 
  • Be friendly and engaging when communicating with customers and fellow team members. 
  • Be proficient in Microsoft office suites.
  • Must be able to lift 25 lbs, 50 lbs. occasionally, and 50+ lbs. with assistance

Why Choose Atlas Staffing

Atlas Staffing is an employment agency that offers great benefits for our temporary and temp-to-hire staffing associates. Beyond the paid sick leave and medical benefits that many of our positions entail, we also have a recruiting staff that is ready to find the type of work YOU are interested in. (Not to mention our Titan Rewards program!) If you are looking for a long-term career opportunity, then please apply now.

Atlas Staffing is a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Austin.Plew

BR-Boise

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