Customer Engagement Representative
Do you have great customer service skills and enjoy a team atmosphere? Do you have experience with office technology like printers or copiers? Atlas Staffing is seeking a hard working and positive Customer Engagement Specialist to join a growing a technology company in Boise, Idaho.
- Manage phone queue and offer exceptional customer service over the phone.
- Manage technician queues, call volumes, and maintain response times.
- Manage an email inbox with customer inquiries and respond within a timely manner.
- Become familiar with the role of office technologies in our customers’ daily lives.
- Become familiar with multifunction printer/copier drivers and interfaces.
- Perform basic fact finding to determine if problem is hardware, software or network related.
Shifts: Mon-Fri, 8:00am to 5:00pm
Wage: $17-$18 DOE
- Minimum 2 years of experience in a customer service role.
- Must be able to multitask and manage multiple requests simultaneously
- Always offer the highest standard of customer service and ensure extremely happy customers.
- Strong written and verbal communication skills.
- Maintain cooperative and effective working relationships with others.
- Be friendly and engaging when communicating with customers and fellow team members.
- Be proficient in Microsoft office suites.
- Must be able to lift 25 lbs, 50 lbs. occasionally, and 50+ lbs. with assistance
Why Choose Atlas Staffing
Atlas Staffing is an employment agency that offers great benefits for our temporary and temp-to-hire staffing associates. Beyond the paid sick leave and medical benefits that many of our positions entail, we also have a recruiting staff that is ready to find the type of work YOU are interested in. (Not to mention our Titan Rewards program!) If you are looking for a long-term career opportunity, then please apply now.
Atlas Staffing is a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.