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Inside Sales Representative I

21 / 07 / 22 |

Atlas Staffing

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Do you have customer service experience? Do you enjoy helping others? Atlas Staffing is searching for a qualified Inside Sales Representative for an electronic safety parts manufacturing company located in Boise, Idaho. The Inside Sales Representative is responsible for providing a superior customer experience by utilizing in-depth knowledge of company products, procedures, and programs. This person will effectively respond to customer inquiries, requests and complaints of a more complex nature, and will receive and process sales orders accurately and timely. The successful incumbent will strive to solve problems while delivering outstanding service and quality with every interaction.

Responsibilities:

  • Promote an outstanding customer-centric attitude and environment, including strong communication skills and application of tact and diplomacy when dealing with customers
  • Provide excellent customer service that is focused on the customer as well as the solution
  • Contact the customer to clarify any potential concerns or questions about sales orders; follow through on ongoing customer concerns until issue is resolved
  • Manage high-volume workload by multi-tasking, coordinating with peers and communicating with customers as required
  • Handle objections and use product knowledge to align solutions to customers and business needs
  • Create appropriate email responses internally and externally; excellent communication required via phone, email, chats and customer websites 
  • Take customer orders via phone, email, web, and enter orders into the system; address customer emails and sales requests daily
  • Effectively prioritize responsibilities based upon current workload, team alignments, and service expectations  
  • Develop and maintain a high level of knowledge about our products and services
  • Recognize and provide timely feedback to the team lead regarding trends in customer calls and concerns
  • Provide accurate and timely answers to customers’ questions regarding quotes, product, orders, shipments, literature, complaints, installation and other technical questions about products
  • Issue return goods authorizations for returns and process credit memo requests
  • Work directly with the assigned Division Sales Managers and Reps to support customer needs and help generate business 
  • Enter pricing updates in the CRM tool
  • Adhere to all Company policies and procedures
  • Maintain confidentiality in accordance with established policies and procedures

Shift: Mon – Friday 8-5
Wage: $16/Hour

Requirements:

  • High School Diploma or equivalent education required
  • One (1) year of relevant experience required 
  • Familiarity with the Windows environment and working knowledge of email programs and internet browsers
  • Proficient in basic computer operation skills (typing, using a mouse, etc.)
  • Ability to learn new software easily
  • Must be energetic and possess a strong focus on customer service 
  • Ability to communicate effectively, both verbally and in writing, with a wide variety of distributors, customers, prospects, company personnel and others
  • Ability to type 50 wpm, 10-key by touch
  • Good math skills (e.g., adding, subtracting, etc.) 
  • Able to handle confidential material in a reliable manner
  • Social ease and a demonstrated ability to build relationships with a variety of different people and personality types
  • Proficiency with Microsoft Office Suite

Why Choose Atlas Staffing???

Atlas Staffing is an employment agency that?offers?great benefits for our temporary and temp-to-hire?staffing?associates.?Beyond the paid sick leave and medical benefits that many of our positions?entail, we also have a recruiting staff that is ready to find the type of work YOU are interested in. If you are looking for?a long-term career opportunity, then please apply now.?

Atlas Staffing is a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Austin.Plew

BR-Boise

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