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Inside Sales Representative I

21 / 07 / 22 |

Atlas Staffing

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Do you have customer service experience? Do you enjoy helping others? Atlas Staffing is searching for a qualified Inside Sales Representative for an electronic safety parts manufacturing company located in Boise, Idaho. The Inside Sales Representative is responsible for providing a superior customer experience by utilizing in-depth knowledge of company products, procedures, and programs. This person will effectively respond to customer inquiries, requests and complaints of a more complex nature, and will receive and process sales orders accurately and timely. The successful incumbent will strive to solve problems while delivering outstanding service and quality with every interaction.


  • Promote an outstanding customer-centric attitude and environment, including strong communication skills and application of tact and diplomacy when dealing with customers
  • Provide excellent customer service that is focused on the customer as well as the solution
  • Contact the customer to clarify any potential concerns or questions about sales orders; follow through on ongoing customer concerns until issue is resolved
  • Manage high-volume workload by multi-tasking, coordinating with peers and communicating with customers as required
  • Handle objections and use product knowledge to align solutions to customers and business needs
  • Create appropriate email responses internally and externally; excellent communication required via phone, email, chats and customer websites 
  • Take customer orders via phone, email, web, and enter orders into the system; address customer emails and sales requests daily
  • Effectively prioritize responsibilities based upon current workload, team alignments, and service expectations  
  • Develop and maintain a high level of knowledge about our products and services
  • Recognize and provide timely feedback to the team lead regarding trends in customer calls and concerns
  • Provide accurate and timely answers to customers’ questions regarding quotes, product, orders, shipments, literature, complaints, installation and other technical questions about products
  • Issue return goods authorizations for returns and process credit memo requests
  • Work directly with the assigned Division Sales Managers and Reps to support customer needs and help generate business 
  • Enter pricing updates in the CRM tool
  • Adhere to all Company policies and procedures
  • Maintain confidentiality in accordance with established policies and procedures

Shift: Mon – Friday 8-5
Wage: $16/Hour


  • High School Diploma or equivalent education required
  • One (1) year of relevant experience required 
  • Familiarity with the Windows environment and working knowledge of email programs and internet browsers
  • Proficient in basic computer operation skills (typing, using a mouse, etc.)
  • Ability to learn new software easily
  • Must be energetic and possess a strong focus on customer service 
  • Ability to communicate effectively, both verbally and in writing, with a wide variety of distributors, customers, prospects, company personnel and others
  • Ability to type 50 wpm, 10-key by touch
  • Good math skills (e.g., adding, subtracting, etc.) 
  • Able to handle confidential material in a reliable manner
  • Social ease and a demonstrated ability to build relationships with a variety of different people and personality types
  • Proficiency with Microsoft Office Suite

Why Choose Atlas Staffing???

Atlas Staffing is an employment agency that?offers?great benefits for our temporary and temp-to-hire?staffing?associates.?Beyond the paid sick leave and medical benefits that many of our positions?entail, we also have a recruiting staff that is ready to find the type of work YOU are interested in. If you are looking for?a long-term career opportunity, then please apply now.?

Atlas Staffing is a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.



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