Customer Support Specialist

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Job Title: Customer Support Specialist
Location: Garden City, ID
Pay Range: $19 – $23 per hour
Schedule: Monday to Friday (8:00am – 5:00pm)
We are seeking a proactive and customer-focused individual to join our team as a Customer Support Specialist. In this role, you’ll be on the front lines of our order escalation process—communicating directly with customers by phone and email, de-escalating issues, and ensuring accurate and timely resolution of concerns. Your ability to stay calm under pressure and provide exceptional service will be critical to maintaining our high standards.

Key Responsibilities:

• Serve as the primary point of contact for escalated customer issues—handling phone calls and responding to emails with professionalism, empathy, and efficiency.
• Take incoming customer orders by phone, ensuring accurate data entry and a smooth order process from start to finish.
• Communicate proactively with customers regarding order status, delays, or changes.
• Monitor and track orders to ensure timely and accurate fulfillment
• Provide regular updates on order status and proactively communicate delays to stakeholders
• Ensure strict adherence to company policies and procedures regarding purchasing, inventory management, and data integrity
• Collaborate with internal teams (sales, logistics, and purchasing) to identify and resolve problems quickly and effectively.
• Process both sales and purchase orders efficiently in internal systems.
• Monitor and manage inventory levels to ensure timely fulfillment of orders.
• Keep detailed and accurate records of all customer communications, order changes, and issue resolutions.
• Follow established procedures for order management, inventory tracking, and data integrity.
• Support the department manager with additional tasks as needed.

Qualifications & Skills:

• Minimum 2 years of experience in customer service, order management, or supply chain is preferred.
• Handle escalated customer inquiries or supply-related concerns, resolving them professionally and promptly.
• Strong verbal and written communication skills; comfortable handling high-volume phone and email interactions.
• High attention to detail and excellent organizational skills.
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.
• A problem-solving mindset with the ability to think critically and act decisively.
• Experience with order processing, purchasing, or ERP systems is a plus.
• Self-motivated and team-oriented, with a strong sense of accountability and customer focus.

This role is ideal for someone who thrives in customer-facing environments, enjoys solving problems, and wants to be part of a collaborative and supportive team. If that sounds like you, we’d love to connect!

#INDBOI

BR-Boise

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