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Customer Service Dispatcher – Trucking & Transportation
Pay: $22.00 – $25.00/hour
Location: Spokane, WA | On-site
Schedule: Monday – Friday, 7:00 AM – 4:00 PM
Temp-to-Hire | Must be available after hours and weekends for remote support
About the Role:
We’re seeking an experienced and proactive Customer Service Dispatcher to manage load planning and dispatch operations for a full-service transportation company. This key role supports daily communication between customers, drivers, shippers, and internal teams to ensure timely, efficient, and compliant deliveries.
Key Responsibilities:
Load Planning & Customer Service:
- Serve as the main point of contact for customers, drivers, shippers, and receivers
- Plan, assign, and adjust driver loads based on availability, route optimization, and DOT regulations
- Work with freight brokers to secure profitable lanes and manage required documentation
- Maintain knowledge of DOT rules, driver hours of service (HOS), and equipment requirements
Dispatching & Driver Support:
- Communicate with drivers via dispatch software, phone, text, and email
- Troubleshoot operational issues and escalate when needed
- Coordinate truck maintenance and direct drivers to approved vendors
- Manage and update load details in the Transportation Management System (TMS)
Administrative & Operational Duties:
- Ensure drivers follow company policies (accident reporting, insurance claims, time-off requests, etc.)
- Assist with driver recruitment, onboarding, and retention
- Reconcile load paperwork and support invoicing processes
- Participate in regular team meetings, performance reviews, and ongoing training
What We’re Looking For:
- 3+ years of experience in logistics, dispatch, or customer service (preferred)
- Strong sense of urgency with the ability to multitask and prioritize
- Excellent communication and interpersonal skills
- Proficient with Microsoft Office and dispatch software
- Reliable, self-motivated, detail-oriented, and team-focused
- Available after hours and weekends for remote support, as needed
Bonus Points For:
- Experience with social media, marketing, or web-based tools
Apply now for this exciting temp-to-hire opportunity in Spokane, WA, and join a team where your logistics and customer service skills make a daily impact!
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BR-Spokane