To Apply for this Job Click Here
Customer Engagement Specialist
Location: Boise, Idaho
Wage: $17.00 – $20.00 per hour, DOE
Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
Do you have excellent customer service skills and enjoy working in a team environment?
Atlas Staffing is hiring a hardworking and positive Customer Engagement Specialist to join a growing technology company in Boise, Idaho. This company provides innovative office technology solutions and is known for its collaborative and customer-focused culture.
Key Responsibilities
- Manage the phone queue and provide exceptional customer service over the phone.
- Monitor technician queues, call volumes, and maintain timely response rates.
- Manage customer inquiry emails and respond promptly and professionally.
- Learn how office technologies support customers’ daily operations.
- Navigate multifunction printer/copier drivers and interfaces to assist users.
- Perform basic troubleshooting to determine if issues are hardware, software, or network related.
Requirements
- Minimum of 2 years of experience in a customer service role.
- Strong multitasking and time management abilities.
- Excellent verbal and written communication skills.
- Friendly, professional, and team-oriented attitude.
- Proficient in Microsoft Office Suite.
- Ability to maintain effective and cooperative working relationships.
- Must be able to lift 25 lbs regularly, 50 lbs occasionally, and 50+ lbs with assistance.
#INDBOI
BR-Boise