Customer Engagement Representative
Do you have great customer service skills and enjoy a team atmosphere? Do you have experience with office technology like printers or copiers? Atlas Staffing is seeking a hard working and positive Customer Engagement Specialist to join a growing a technology company in Boise, Idaho.
Responsibilities to include the following but not limited to:
Manage phone queue and offer exceptional customer service over the phone
Manage technician queues, call volumes and maintain response times
Manage an email inbox with customer inquiries and respond within a timely manner
Become familiar with multifunction printer/copier drivers and interfaces
Perform basic troubleshooting to determine if problem is hardware, software or network related.
Call center and remote support experience helpful
Experience with printers and copiers a plus
Understanding of basic networking and IT concepts a plus
Experience with Windows and MAC operating systems
Must be able to multitask and manage multiple requests simultaneously
Always offer the highest standard of customer service and ensure extremely happy customers
Strong written and verbal communication skills
Maintain cooperative and effective working relationships with others
Be friendly and engaging when communicating with customers and fellow team members
Be proficient in Microsoft office suites
Must be able to lift 25 lbs, 50 lbs. occasionally, and 50+ lbs. with assistance
Shifts: Mon-Fri, 8:00am to 5:00pm
Wage: $15-$17 DOE
Why Choose Atlas Staffing?
Atlas Staffing is an employment agency that serves Boise and its surrounding areas. We offer many great benefits for our temporary and temp-to-hire Staffing Associates! Beyond the paid sick leave and medical benefits that many of our positions qualify for, we also have a recruiting staff that is ready to find the type of work YOU are interested in. (Not to mention our Titan Rewards program!) If you are looking for a long-term career opportunity, then please apply now!
"Great place to come get connected with work best suited to match your needs and skill levels. Staff and coordinators are excellent and work diligently to get you placed as quickly as possible. I would recommend giving Atlas a shot if your currently seeking immediate placement. Thanks!" – Adam K
Atlas Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.